Privacy Policy

Information We Collect

Personal Information

When you make a reservation or stay with us at Galaxy Flare Hotel, we may collect:

• Name, address, phone number, and email address
• Payment and credit card information
• Passport or identification details for international guests
• Special requests and preferences
• Emergency contact information

Automatically Collected Information

We may automatically collect certain information when you visit our website or use our services:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Location data (with your consent)

How We Use Your Information

Galaxy Flare Hotel uses your personal information to:

• Process and manage your reservations
• Provide stellar customer service and support
• Customize your experience at our facilities including Infinity Pool, Stellar Spa & Wellness Center, and Constellation Fine Dining Restaurant
• Send booking confirmations and important updates
• Improve our services and facilities
• Comply with legal and regulatory requirements
• Send promotional offers (with your consent)

Information Sharing

Galaxy Flare Hotel does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in our operations
• When required by law or legal process
• To protect the rights and safety of our guests and staff
• With your explicit consent

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our website functionality

You can control cookie settings through your browser preferences.

Your Rights

As a guest of Galaxy Flare Hotel, you have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Data portability (where applicable)

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

International Transfers

Galaxy Flare Hotel is located in Canada. If you are visiting from another country, your information may be transferred to and processed in Canada, which may have different data protection laws than your home country.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

Changes to This Policy

Galaxy Flare Hotel reserves the right to update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices in our hotel lobby